Black Opal South Africa

FREE SHIPPING ON ORDERS OVER R700

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FAQ's

Black Opal skincare and cosmetics boast formulas that are gentle and effective. Black Opal is a safe choice of skin care for all skin types.  The products are hypoallergenic and non-comedogenic. Tried and tested ingredient such as Vitamin E and A as well as traditional African botanicals and antioxidants are used in most of the product. There ARE NO chemicals in any of the products. However, should the product be returned to the point of purchase because of dissatisfaction with a report of issues after usage. It will be collected and sent directly to our  laboratory  in Long Island, New York for testing.  You will be advised of the results of the testing accordingly.

 

GENERAL ENQUIRIES

Pricing for the product is subject to change. Notice will be given. Delivery charges can change but notice will also be given.

Our products are cruelty-free; we do not condone animal testing.

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We currently accept Visa®, MasterCard®, American Express® and Discover Card® . We do not accept cash, cashier’s checks, money orders or personal checks.

Please contact us on 011 462 532. Please have your order number ready, and let us know which products you are missing.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us within 7 days of receipt  at delivery@sltradingsa.co.za alternatively please contact us on 011 462 5321 for assistance.

  • If the product has been opened and used NO credit will be accepted.

We take great care in providing secure transmission of your information from your computer to our servers. We aim to protect every transaction from fraud and ensure that all our customers personal information is protected.

RETURNS

At Black Opal Cosmetics Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Black Opal Cosmetics Online, please contact us within 7 days of receipt at delivery@sltradingsa.co.za alternatively please contact us on 011 462 5321 for assistance.

When an exchange is requested, it is completed in two steps:

  1. A credit is issued for the item(s) returned.
  2. A new order is processed for the item(s) requested in exchange.

Returns If Authorized: Request a Dawn Wing package pick-up by calling 0800 39 00 13.

Two transactions will be posted to your account; credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post  to your account depending upon the bank’s processing times for credits.

 

Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

At Black Opal Cosmetics Online, we can accept returns and exchanges for products purchased on our website only. Products purchased from a Black Opal store or at a local Black Opal counter should be returned to the location of purchase.

Shipping

Standard Service

  • Most orders shipped via Standard Service are processed and shipped in 1–2 business days, depending on product availability.
  • Most Standard orders are delivered within 5–7 business days from the order’s ship date, depending on the final destination.
  • Orders destined for PO Boxes will be returned to our depot, as a signature is required upon receipt.

Shipping and Handling Fees

  • During selected periods, we reserve the right to charge the following delivery fees.
    The order total used for shipping fees is calculated exclusive of VAT.
ORDER TOTAL  STANDARD 
R0 – R500.00 (ex-vat)R50
R500.01+FREE

Estimated Delivery Dates

ORDER PROCESSING TIME1–2 business days
Arrives within 3–7 business days

Shipping Restrictions

  • Some items sold by Black Opal Cosmetics Online require special handling as specified by government regulations controlling the transport of these items. The method of shipment for these items is dictated by these regulations – we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience.

Shipments to Forwarding Companies

  • Black Opal Cosmetics Online is not responsible for damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. This means that Black Opal Cosmetics Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the forwarder, it is the responsibility of the forwarder.

Shipments to PO Box Addresses or Black Opal Cosmetics Counters

  • We do not permit delivery to P.O. Boxes or Black Opal Cosmetics Counters at this time. We require the physical signature of the named recipient of the package and take no responsibility for items delivered to forwarding companies or persons.